How Has IT Evolved Over The Years?
IT has come a long way in the last 30 or so years. It has gone from something only people with university degrees in computing could use to almost complete ubiquity.
Now we all walk around with super connected super computers in our pockets that almost anyone can use. Naturally, computer services have evolved in that time too, with new models emerging with superior service at an affordable cost (like cloud).
If you have ever seen the IT crowd, then you get a feel of what IT used to be.
When I first started formally studying IT 10 years ago, IT was about locking down environments and solving technical problems. There was no iPhone back then and the cloud was just starting to be born.
The internet was terrible back then, and trying to do anything computing externally was very difficult. Managed IT was also still emerging at this stage and many businesses only had a break-fix relationship with their IT provider.
IT today is all about migration to the cloud and Software as a Service (SaaS). There has been a gold rush as people have scrambled to get into the cloud to cut costs and improve their IT services.
Australia is lagging behind other developed nations with cloud adoption, namely due to the poor internet speeds and our substandard NBN. There is also an issue with the business models of many managed service providers (MSPs) as well, their business model relies on the cloud not being a thing.
Of the over 12,000 Microsoft partners in Australia, only 2,000 are doing anything with Office 365. When asked why MSPs , MSPs reply that they don’t know how to make money with office 365. It never goes down (no support hours), it maintains itself (no maintenance hours) and it’s dirt cheap (as little as $5 a month per user).
What these MSPs have failed to understand is that IT now is all about getting people ready for the future. Its about picking the right platforms, getting workers mobile and looking at cloud SaaS tools to make workers more productive.
IT in the future
IT in the future will make or break a company. While many can argue this is already the case, there are still plenty of industries that haven’t been disrupted yet.
We think there’s going to be more change in the next 5 years than there has been in the last 50 – GM President, Daniel Ammann
The major trends organisations will need to start looking at are Automation/AI, Security, Internet of Things, Big Data and everything as a service.
Elon Musk considers driverless cars as a problem that is ‘essentially solved’, Administration jobs are set to fall by over 40% as automation takes their place, Sensors will be everywhere feeding data into information systems for decision making and you will pay for all of it as a service.
Your Managed IT provider will one of the most valuable members of your digital team who will take your business to the next level. The MSPs who fail to adapt will be eradicated as it’s the businesses who will take the lead on digital in the future.
How will the future affect you? What steps have you taken to be ready for the future?